Frequently Asked Questions

General Questions

What is Capptro?

Capptro is a self-hosted web application for managing business operations. It helps you track jobs, manage customers, and streamline your workflow from quote to delivery. It's designed for any business that manages jobs, work orders, or service requests — regardless of industry.

Is Capptro cloud-based or self-hosted?

Capptro is self-hosted, meaning you install it on your own web server. This gives you complete control over your data and doesn't require any ongoing subscription fees.

What are the system requirements?

You need a web server with PHP 7.4+, MySQL 5.7+, and the MySQLi, cURL, JSON, and Session PHP extensions. Most shared hosting plans meet these requirements.

Licensing Questions

Is it really a one-time payment?

Yes! You pay once and own the license forever. There are no monthly or annual fees. Updates during your included update period are free.

What happens after my update period ends?

Your software continues to work indefinitely. You can optionally renew to get access to new updates at a discounted rate.

Can I use one license on multiple domains?

Each license is valid for one production installation. You can use it on a development/staging server as well, but not on multiple live production sites.

Can I transfer my license?

Yes, licenses can be transferred to a new domain. Contact support to update your license domain.

Do you offer refunds?

All sales are final. Please review the features and documentation carefully before purchasing. Cloud plans offer a 14-day free trial so you can evaluate before committing.

Technical Questions

Can I customize the look and feel?

The Professional and Enterprise plans include customization options. You can also modify the CSS if you're comfortable with web development.

Does Capptro work on mobile devices?

Yes, Capptro uses responsive design and works on tablets and phones. However, for the best experience, we recommend using a desktop or laptop.

Can I import data from another system?

Currently, there's no automatic import feature. Contact support for assistance with data migration.

Does Capptro integrate with other software?

Not currently, but API integration is planned for future releases. Contact us if you have specific integration needs.

How do I backup my data?

Use your hosting control panel (cPanel/Plesk) or command-line tools to backup your MySQL database. We recommend daily backups.

Support Questions

How do I get support?

Licensed users can access support through the customer portal or by emailing [email protected].

What are the support response times?

• Starter: Within 48 hours
• Professional: Within 24 hours
• Enterprise: Within 4 hours

Do you offer installation assistance?

Professional and Enterprise plans include installation assistance. Starter plan users can purchase installation as an add-on service.

Feature Questions

Can I add custom fields to work items?

The work item detail section allows for flexible notes. Custom fields are planned for a future release.

Does Capptro generate invoices?

Currently, Capptro focuses on job tracking and workflow management. Full invoicing features are planned for future releases.

Can multiple users work simultaneously?

Yes, Capptro is designed for multi-user environments. Multiple team members can use the system at the same time.

Is there a limit on customers or work items?

No, there are no limits on the number of customers, work items, or archived jobs you can store.

Upgrade Questions

Can I upgrade my plan later?

Yes, you can upgrade at any time by paying the difference between plans. Contact support to arrange an upgrade.

How do I update to a new version?

1. Backup your database and config.php
2. Download the new version from the customer portal
3. Upload the new files (overwrite existing)
4. Run any database migration scripts if provided