Getting Started with Capptro

Welcome to the Capptro documentation! This guide will help you get up and running with Capptro, a powerful job management solution available as both a cloud service and a self-hosted application.

What is Capptro?

Capptro is a web-based application designed for any business that manages jobs, work orders, or service requests. With 16 industry-specific business templates, Capptro adapts to your workflow — whether you run a print shop, auto workshop, IT service desk, catering company, or any other job-based operation. Capptro helps you:

• Track work items from creation to completion with customizable workflow steps
• Manage customer information and contacts
• Define industry-specific fields with the dynamic features system
• Generate printable job cards (PDF)
• Archive completed jobs for future reference
• Upload and attach files to work items (Pro)
• Track every change with a full audit trail (Pro)
• Run reports on workflow, employee workload, and more (Pro)

Choose Your Deployment

Capptro is available in two deployment models:

Quick Start — Cloud

1. Sign Up — Visit portal.capptro.com and create an account
2. Choose a Business Template — Select the industry that matches your business
3. Start Using — Add customers, create work items, and manage your workflow

Quick Start — Self-Hosted

1. Purchase a License — Visit our pricing page to choose a plan
2. Download Software — Log in to the customer portal, go to Downloads and download the ZIP file
3. Get Your License File — Go to My Licenses and click "Download license.json"
4. Install — Upload to your server and run the installation wizard
5. Configure — Choose a business template or set up your own workflow steps and features
6. Start Using — Add customers and create your first work item

System Requirements (Self-Hosted Only)

Before installing Capptro on your own server, ensure it meets these requirements:

• PHP: Version 8.0 or higher
• MySQL: Version 5.7 or higher (or MariaDB 10.3+)
• Web Server: Apache or Nginx with mod_rewrite
• PHP Extensions: MySQLi, cURL, JSON, Session, PDO
• Disk Space: At least 100MB free space

Cloud users don't need to worry about server requirements — everything is managed for you.

Editions

Capptro comes in two editions, available on both Cloud and Self-Hosted:

• Standard Edition: Core job management — work items, customers, workflow steps, priorities, job cards, archive, and dashboard analytics.
• Pro Edition: Everything in Standard plus file uploads, audit trail, employee management, advanced reports with exports, and custom workflow rules.

See the pricing page for a full feature comparison.

Need Help?

If you run into any issues or have questions:

• Check our Troubleshooting Guide
• Read the Frequently Asked Questions
• Contact Support (for licensed/subscribed users)
• Email us at [email protected]