Privacy Policy

Last updated: January 2026

Introduction

Capptro ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

Account Information

When you create an account on our customer portal, we collect:

  • Name
  • Email address
  • Company name (optional)
  • Password (stored securely hashed)

Payment Information

When you purchase a license, payment is processed by our payment provider. We do not store your credit card details.

License Validation Data

When your Capptro installation validates its license, we collect:

  • License key
  • Domain name where Capptro is installed
  • IP address
  • Timestamp of validation

Support Communications

When you contact support, we collect the information you provide in your messages.

Website Analytics

We may collect anonymous usage data about how visitors interact with our website.

How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process your purchases and manage your licenses
  • Respond to your support requests
  • Send important updates about your license or our services
  • Prevent fraud and enforce our terms of service
  • Improve our products and services

Data Storage and Security

Your portal account data is stored on secure servers. We implement appropriate security measures including:

  • Encrypted connections (HTTPS)
  • Secure password hashing
  • Regular security updates
  • Access controls and monitoring

Your Capptro Installation

Capptro is self-hosted software. The data you enter into your Capptro installation (customers, work items, etc.) is stored on YOUR server, not ours. We have no access to this data. You are responsible for the security and backup of your installation data.

Data Sharing

We do not sell your personal information. We may share your information only:

  • With payment processors to complete transactions
  • When required by law or legal process
  • To protect our rights or safety

Data Retention

We retain your account information for as long as your account is active. You can request deletion of your account at any time by contacting support.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications

Cookies

Our website uses cookies for:

  • Session management (keeping you logged in)
  • Security (CSRF protection)
  • Analytics (understanding how our site is used)

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website.

Contact Us

If you have questions about this privacy policy or your personal data, contact us at:

[email protected]